terms & conditions

GENERAL INFORMATION

We reserve the right to alter the order or inclusions of itineraries for operational or safety reasons. We reserve the right to cancel tours based on operational or safety reasons. We reserve the right to use an alternate operator of a similar tour for operational reasons. Refunds are not given due to alterations of itineraries.

Our wine tours are not suitable for children under 8 years of age. We reserve the right to refuse to carry passengers under this age. Travellers under the age of 18 years of age must be accompanied by an adult of 18 years+.

ALCOHOL CONSUMPTION

Due to local legislation you are unable to consume alcohol in the vehicle. Don’t worry, there will be plenty of time to enjoy a drink at each destination. You can also purchase alcohol at all wineries to enjoy at home/accommodation.

CANCELLATIONS BY TASSIE EAST COAST TOURS

We reserve the right to cancel departures if we do not have sufficient numbers of passengers for travel. We reserve the right to cancel tours for operational or safety reasons at the discretion of Tassie East Coast Tours.

If you tour is cancelled by Tassie East Coast Tours you will be offered a full refund on your tour payment. You will always be offered to transfer your tour payment to alternate tour day or alternate tour destination. If these are not suitable to you, a full refund will be returned.

Weather conditions can change rapidly please ensure you are prepared for all weather conditions inc footwear and clothing. We reserve the right to alter or cancel tours due to severe weather conditions.

CANCELLATIONS BY TRAVELLER

Cancellations made with less than 48hours notice or no shows a 100% cancellation fee of the total tour amount applies. No refund will be given.

Cancellations of 14 days or more, we will refund the full payment.

Cancellations relating to state closure coming into Tasmania due to Covid 19, we will refund your full payment.

GROUP BOOKINGS

For a reduction or increase in group bookings you must inform us at least 7 days prior to commencement of tour. Reduced numbers in group bookings will not be refunded.

Please contact us for any changes via phone: 0421 714 390 or email: tectours7215@gmail.com

INSURANCE

Travel Insurance is not included in the cost of your tour. We strongly recommend that passengers travel with travel insurance that protects their financial commitments against illness, injury, loss/damage to personal belongings and travel plans. We are not responsible for any loss / damage to personal belongings or luggage, for any injury or loss of any type while on tour or disruptions to travel plans. We are not responsible for any damage, expense or inconvenience caused by late arrival of flights or public transport, change of schedule, strikes, vehicle breakdown, Covid 19, acts of God, or other conditions. We reserve the right to alter the itinerary should it be deemed necessary..

SHORT WALKS

Our tours visit National Parks and wildlife areas that involve some walking and time spent outdoors. They are suitable for people with a reasonable level of fitness and mobility. We have no upper age limit though we expect you to have a reasonable level of fitness and act responsibly to ensure your own safety and the safety of others at all times. Travellers under the age of 18 years of age must be accompanied by an adult of 18 years+.

CHILD POLICY

Children are permitted on most tours, however due to the nature and length of tours, it may not always be recommended. Please check with our reservations team for recommendations before booking. Please contact us with any quires. Due to limited luggage restrictions on buses, pushers and prams are not permitted on some tours. Please ensure you check with our reservations staff before you bring them along to the tour. Passengers who show up with these items on tours which do not allow them may be refused boarding without refund. Infants (under 2 years of age) are permitted on some of our tours however child restraints are not provided. Please ensure you discuss your infant with our reservations team before booking.

PHOTOS, IMAGES, VIDEOS

At times, throughout our tours, our Tour Guides may take photos which may include you. We may wish to use those photos for promotional purposes. By joining the tour, you acknowledge and agree that we or our agents may take photos of you and you consent to us using images of you taken during the tour for our advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

If you don’t wish to take part please inform your guide at the start of your tour.